Do you offer refunds on custom work?
Due to the handwritten quality of all our work, we do not offer refunds on any custom, hand written orders. With hand lettering, it is common for there to be variances in the spacing, size and style of letters. Calligraphy is an art and no two handwritten pieces can be identical. All sales are final.
What is your return policy?
As our products are made-to-order, all sales are final & non-refundable. No exceptions.
The product I ordered doesn’t look exactly like what I saw online!
All of our products are created in-house and made-to-order. Different batches of paint will have slightly different hues, and all written calligraphy will have natural variances (see above). We always do our best to maintain product consistency, however no two pieces can be identical. Refunds will not be offered for minor design inconsistencies.
What happens if my order arrives incorrect or damaged?
If a shop item arrives incorrect or damaged, please contact us within 48 hours of receipt so that we can correct the situation. If we mistakenly send you the wrong item, we do apologize! Please let us know and we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office. Thank you for your understanding!
Can I cancel an order after it has been placed?
Yes, we are able to cancel most orders within 48 hours of the order being placed. Please contact us at firstname.lastname@example.org to see if your order is eligible for cancellation.
I just opened my order and some items are missing, help!
Depending on the collateral ordered, is possible that your order may ship in separate boxes (ie: save the dates before invitations). It should be noted on your order if this is the case, but if not, please notify us and we can check for you!
My order says it was delivered, but it’s not here. What do I do?
Sometimes an order will be marked as delivery PRIOR to the order actually being left at your door. This is usually the case with USPS. We ask that if your order is marked delivered, you reach out to your neighbors to see if it might have gone to them by mistake. We can contact the post office as well, but typically packages show up within a few hours in most cases.