What forms of payment do you take?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), and PayPal.. We are a cash free business and do not accept personal checks.
Do you offer gift cards?
Unfortunately no, we do not offer gift cards at this time.
Can I get a price adjustment?
Sale pricing is only valid during the dates of the sale. We do not offer price adjustments for orders placed outside the dates of the sale. If there is a sale within 48 hours of your purchase, we will offer a store credit for a future order for the difference in cost. Store credits cannot be applied to custom work or be applied retroactively.
What currency are your prices in?
All pricing is listed in USD.
Do you charge sales tax?
Sales tax is applicable to customers in the state of Texas. Payment is due in full at the time of purchase.
Do you have a storefront for walkins?
Our studio does not have a storefront, however we do allow visits strictly by appointment only.
What are your office hours?
Generally speaking, someone is in the office between the hours of 10am-5pm Monday thru Friday, Eastern Standard Time. We are not open weekends or holidays. We are a small business, so we aren’t always in the studio. If you are making a special trip to Houston, we recommend reaching out first to make sure we will be here!
Can I pick up my order in person?
We now offer in-person pickups from our studio in Houston, Texas. Orders must be processed online and select “in-person pickup” for the shipping, which is free. This will ensure we have your order ready when you arrive. Please contact us after you place your order to schedule a day and time for pickup.
Help! I just got my order and the contents are incorrect!
If we mistakenly send you the wrong item, we do apologize! Every order is packed by people! Please let us know within 48 hours of receipt and we will send you a return label. Once tracking begins on the returned item, we can ship the correct item. Or if you prefer, you can repurchase the correct item, and we will refund the initial order once the incorrect item is received back at our office.
I forgot to apply my coupon code, can you apply it for me?
Coupon codes are not available retroactively. Please ensure your coupon code is applied BEFORE processing your order. If you have questions about why your coupon code isn’t working, please reach out BEFORE submitting the order.
How do I qualify for free shipping?
Easy! Just fill your cart with at least $150 worth of supplies (shipping costs and tax are not included) and you’ll be eligible for the free shipping option. For orders under of under $150 in merchandise, you have access to a flat rate shipping of just $9.95. Free shipping may not apply during sale periods.
How long will it take to process and ship my order?
Processing time listed for each item refers to the time it takes us to prepare, package and ship your order. It does not include the time in transit once an order is shipped. Orders generally ship within 3 business day of purchase.
How do I know if I need expedited shipping?
If your event is within two weeks of your date of purchase, we strongly encourage that you pay for expedited shipping. Even if we ship same day, we cannot guarantee that USPS/UPS will deliver the product in time.
What methods of shipping are available and how long do they take?
We ship only using methods where tracking is available. We typically ship USPS Priority mail for calligraphy supply orders unless overnight UPS is selected for 1-2 day rush shipping. For custom invitation & calligraphy orders, all work is shipped via UPS ground with insurance.
Where can I find my tracking?
Once your order is scanned in with the carrier, you will receive an order email with tracking information included. Just click the tracking number to be taken to to carrier website for full details. Unfortunately once the order leaves our hands, we only have access to the same information that you have, so for any specific questions on the location of your order, please reach out directly to UPS or USPS:
U.S. Postal Service: 1-800-222-1811
Where do you ship to?
We can ship anywhere in the world. If for some reason you don’t see your country, please reach out to us so we can assist you in placing your order.
How long will it take my package to reach me after it is shipped?
Most orders within the US take 3-5 days for delivery after you receive your tracking information, while international orders can take 2-4 weeks or even longer depending on the receiving country. Please know that we cannot guarantee delivery dates on behalf of USPS, nor can we be held responsible for delays by USPS. Once an item leaves our hands, we have the same tracking information as you and cannot provide updates beyond what is listed on the USPS tracking website. Additionally, we will not provide cancellation or refunds because of delays by USPS.
Do you ship internationally?
Yes! International orders are shipped via USPS First Class Mail, unless you select Priority Mail at checkout. International orders can take 2-4 weeks or even longer for delivery depending on the receiving country. We recommend ordering very early to allow for transport and customs in your country.
My international order just got billed for a tariff on entry into my country. Why did this happen?
Please note international orders may be charged a tax or tariff upon entry to your country. This is additional to the shipping that you paid to gypsum&co., which only covers our cost to mail the package to you. We have no control over these customs charges and legally we must disclose the value of your item when we ship in the customs documentation.
My international order hasn’t arrived, can you please tell me where it is?
Unfortunately, we have no control over international orders once they leave the US. It is the responsibility of the customer to follow up with their local postal carrier if there are issues in the country outside of the United States. We can only contact USPS, within the US, and once an item is out of their hands, they do not have any additional information. We require 90 days to pass before we take action regarding a replacement item, and we do not offer any type of refund on international orders. No exceptions.