I’d like to get information on invitation design & print services. What do I do first?
Thank you for thinking of us! You can find details on our custom services here to help determine if we are a good fit for your aesthetic and budget. You may then visit our Contact page to fill out the design inquiry form to request a custom estimate & more information.

If I already have my invitations and just need my envelopes addressed, do you offer this?
We do offer services for calligraphy only (i.e. you provide all of the paper) for envelopes and reception work. You can find additional details on our website here.

Do you offer in-person consultations?
Yes, however in-person consultations are limited to the Houston, Texas area only. We gladly welcome Skype or FaceTime consultations.

When is payment due for my custom event calligraphy?
Payment is accepted upon order submission via credit card. All payment is due prior to the start of writing due to the handwritten nature of our work. No custom work will be shipped or delivered without all balances paid in full. Retainers feeds taken at the time of booking are non-refundable.

How should I format my list for submission?
All lists must be submitted in the exact format the client would prefer them written, so please thoroughly check your list. Lists should be written in MS Word format with 1 or 2 columns and numbered or in Excel format with each line of the address block in its own column. Inner envelope names should be listed in an a separate column to the right of the address.
If you need an Excel template, please let us know.

What will happen if my list is formatted incorrectly?
If we notice anything off about your list when we are converting it from MS Excel into Word, we will clarify with you prior to starting the order. However, please note gypsum&co. is not responsible for determining the traditional etiquette for your envelope addressing and will write your list the way it is provided to us, and according to your selections when placing your order. If you have any questions about your list, please ask us prior to submitting the list.

How many envelopes should I send for overage/extras?
Errors are inevitable with hand-written work. Please be sure to include 15% additional envelopes with your order. Please include more if you are placing a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your stationery order.

What if my list has abbreviations?
Please ensure there are no spelling errors or abbreviations in the list if you don’t wish words to be abbreviated. gypsum&co. is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we will abbreviate for you is “Number” for townhouses, apartments, and condos (e.g. No. 123) unless you have indicated that you would like that on its own line, spelled out when you place the order. Otherwise, your list will be written “as is”.

How can I be sure all my envelopes will look exactly the same?
All work is done by hand; there will be slight variations in color, size, style, centering, spacing, and margins throughout the order. This is part of the charm of hand calligraphy, rather than a computer! Ink colors may vary and may not match the printed script exactly. gypsum&co. will attempt to correct all problems without needing to use additional envelopes. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.

Do you charge extra for textured envelopes?
Additional charges may apply to textured, handmade, or dark colored envelopes as they are more difficult to write on. These may also require a longer turnaround time, however if so, we will notify you immediately on inspection of your order.

I want stationery for my brand. How can I color match my logo?
To view our standard paint and envelope colors, please view our full color chart here. We do apply a $35 mixing fee for custom colors not included within our standard offerings. Please note, all custom colors are mixed by hand, by a person (Anna) and may not be a perfect match. gypsum&co. will make every effort possible to mix your desired colors as closely as possible, however a 100% match is never guaranteed.

For envelope calligraphy, do you charge extra for metallic inks, additional lines or centering?
No. Often clients will format their list so that unmarried couples are both on the first line to avoid the additional line charge. More often than not, both names will not fit on the first line. We reserve the right to move any information down to the next line that we deem will not fit or will compromise the elegant appearance of the calligraphy at our discretion. Since we don’t bill for additional lines, there is no added charge for this service. We do charge extra for middle names included.

Is it possible to see my order on your Instagram feed?
While we do make every effort to post as much of Anna’s work as we can, this is not guaranteed. Please note that any work posted on Instagram or social media, names and addresses will be altered to protect the privacy of the guests on your list.

What happens after Anna completes my order?
When completed, the envelopes will be shipped to the address provided at the time of order. All wedding calligraphy shipments are sent via UPS Ground for the most reliable service. Please let us know if you wish to upgrade to next or 2nd day air shipping methods. gypsum&co. is not responsible for errors made by USPS, FedEx or UPS. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.

Can you guarantee that my order will be back in my hands by the date I’ve specified?
Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this exact date. We will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph below). Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.

I need my order in a hurry! Can you accommodate rush orders?
Our standard turnaround time is 2-3 weeks. A rush order is any order requiring completion in less time than this 2-3 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is an up charge for the rush service that is determined on a case by case basis depending on our current schedule, the nature of the order in question, and the calligraphy style needed. We do not offer refunds on rush charges.

I found an error on my order, and, I need to add a few names to the list that we forgot! Can you help?
We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to gypsum&co. within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days and are sent via USPS. Extra envelopes will be returned at your request.

I have a shop and want to carry your stationery, what are your wholesale policies?
If you have a stop and are interested in including our paper goods, please reach out to hello@gypsumandco.com with your inquiries. We’d love to have you as a stockist!